Krakia Terms & Conditions — Read, Understand, Stay Safe

Krakia (referred to as "we", "the platform", or "the site") is an online betting and gaming platform operating under an international gaming license. These Terms & Conditions ("Terms") apply to all use of Krakia's services.

By registering or using Krakia, you confirm that you have read and agreed to these Terms & Conditions in full. If you do not agree, please refrain from using Krakia.

These Terms & Conditions are available in both English and Bengali. In the event of any conflict, the English version shall prevail.

Registration Eligibility

To register with Krakia, you must meet the following requirements:

• You must be at least 18 years of age.
• Online gaming must be legal in your country of residence.
• You are opening this account on your own behalf, not on behalf of anyone else.
• You must not have previously been banned from Krakia.

One Account Policy

Each individual may register only one Krakia account. If multiple accounts are found belonging to the same person, all accounts will be suspended and all bonuses and deposited funds may be forfeited.

Account Security

You are responsible for keeping your account login credentials secure. You are solely liable for all activity carried out under your account. Allowing anyone else to use your account is strictly prohibited.

All information provided at registration must be accurate and up to date. Providing false information may result in account termination.

Krakia complies with international Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. All users must complete identity verification before making a withdrawal.

Required Documents

• Identity Document: National ID (NID), passport, or driving license.
• Proof of Address: Utility bill or bank statement (issued within the last 3 months).
• Payment Methods: The mobile banking number used must be registered in your name.

KYC verification is typically completed within 24–72 hours. Withdrawals will not be processed until verification is complete. Krakia may request additional documents at any time.

Krakia supports popular payment methods available in Bangladesh. All transactions are secured with SSL encryption.

• Only payment methods registered in your own name may be used.
• Deposits made through third parties are strictly prohibited.
• Krakia reserves the right to seize funds originating from suspicious sources.
• Deposits are credited to your balance instantly. If you have any concerns afterward, please contact support within 24 hours.

The following conditions apply when withdrawing winnings from Krakia:

• KYC verification must be completed before any withdrawal can be processed.
• Minimum withdrawal amount is ৳500.
• Withdrawals will only be processed to the same payment method used for the deposit.
• Wagering requirements must be met before bonus balance can be withdrawn.

Processing Time

Standard withdrawals are processed within 30 minutes to 24 hours. Large amounts (over ৳50,000) or first-time withdrawals may require additional verification.

Krakia offers a variety of bonuses and promotional offers, each with its own specific terms. General bonus terms are outlined below:

• Wagering Requirement: Most bonuses carry a 10x–30x wagering requirement. For example, a ৳1,000 bonus with a 20x requirement means you must wager ৳20,000 before making a withdrawal.
• Validity: Bonuses must generally be used within 7–30 days of issuance. Any unused bonus will expire at the end of this period.
• Game Restrictions: Some bonuses are only valid on specific games. Please refer to the bonus details.
• Maximum Bet Limit: Bets placed with bonus balance are generally capped at a maximum of ৳500.

Krakia has a set of general betting rules that all players must follow:

• Once a bet is confirmed, it cannot be changed or cancelled (except via Cash Out).
• Bets must be placed before the match begins or within the designated timeframe.
• If a match is cancelled or abandoned, the bet will be voided and the original stake refunded.
• In the event of odds changes or errors, Krakia's decision is final.
• Bets placed on match-fixed or manipulated outcomes will be voided.

In-Play Betting

Odds in live betting change rapidly. If a bet is processed late due to network delays, Krakia reserves the right to void that bet.

All casino games on Krakia are powered by third-party audited RNG (Random Number Generator) technology. Game outcomes are entirely random and never predetermined.

• The RTP (Return to Player) for each game can be found in the game's description.
• If a game is interrupted due to a technical issue, any incomplete round bets will be voided and refunded.
• Winnings resulting from a software error may be voided.
• The dealer's decision is final in Live Casino games. No disputes will be accepted once a round has concluded.

The following actions are strictly prohibited on Krakia:

• Creating multiple accounts or using another person's account.
• Abusing bonuses or attempting to exploit the system.
• Using hacking tools, bots, or any automation software.
• Betting using match manipulation or insider information.
• Using Krakia for money laundering or any other illegal financial activity.
• Harassing other users or attempting to damage the platform.

Krakia is committed to protecting your personal information. We adhere to our privacy policy regarding the collection, storage, and use of data.

• Your information will never be sold to third parties.
• Your data will not be shared with any government body or third party unless required by law.
• All data is stored with 256-bit encryption.
• For more information, please visit our Privacy Policy Read.

Krakia believes betting is for entertainment — not a solution to life's problems. We are fully committed to responsible gaming.

Available Features

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Maximum loss limit within a specified time period.
• Session Limit: Set a limit on how long you play in a single session.
• Cooling-Off Period: Account suspension for 1–30 days.
• Self-Exclusion: A long-term break lasting from 6 months up to 5 years.

For more information, please visit our Responsible Gaming View page.

Krakia may close or suspend an account under the following circumstances:

• Violation of any part of these Terms.
• Upon evidence of fraud or deceptive activity.
• If false information is found during KYC verification.
• Extended period of inactivity (12+ months).
• As directed by legal or regulatory authorities.

Users may also close their account at any time by contacting support. If you have a remaining balance, you may withdraw it before the account is closed.

Krakia reserves the right to update these Terms at any time. For significant changes:

• A notice will be posted on the website.
• Notification will be sent to your registered email address (where applicable).
• The date of any changes will be updated at the top of this page.

Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.

For any questions or complaints regarding these terms, please contact our support team first:

• Email: support@krakia.bet
• Live Chat: Available on the website 24/7.

You will receive an initial response within 72 hours of submitting a complaint. Complex cases may take up to 14 business days to resolve.

If a dispute with Krakia cannot be resolved directly, it will be settled through international arbitration. These Terms & Conditions shall be interpreted under international gaming law.